Orientation is the overview of the total organization necessary for every volunteer, regardless of specific assignment. It places the work in context and allows for consistent introduction of policies, procedures, rights, and responsibilities.

Training of volunteers should be customized to the requirements of each position description and the background each volunteer brings to the organization. There is initial, start-up training, plus the need for ongoing, in-service training. Much training is dependent upon giving clear instructions and is integrated into supervision.

 

Editor's ChoiceTitleDescriptionAuthor
Successful DelegationGive the person/team information that sets the task into context. People work more intelligently when they understand how their activities mesh with the activities of others
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Susan J. Ellis
Volunteer Induction Checklist How could you get volunteers ready to start work? A sample checklist.
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Volunteer Now
Training Design and ContentWhen designing training, consider “the need to know” before “nice to know”
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Betty Stallings
General Volunteer Programme PoliciesGeneral policies, e.g. on clients, employees and family members as volunteers
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Lions Befrienders Service Association (Singapore)
Volunteer Code of Conduct/EthicsCode of conduct for volunteers, covering e.g. commitment to clients, clients’ rights and conflicts of interest
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Lions Befrienders Service Association (Singapore)
What You Didn’t Know About VolunteeringSome people are new to volunteering and have "big dreams to change the world". Others may be seasoned volunteers who feel that no matter what they did, "it was never enough". This story is about managing volunteer expectations, which vary among countries, between for-profits and non-profits, and even among charities.
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Tam Wai Jia
Connecting With The Community Through VolunteersVolunteers may be able to help charities understand the community. If this is a useful role for your charity, talk about it when orientating new volunteers. Let them know what you hope volunteers will discover, who they inform, and when.
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Susan J. Ellis
Mixed Messages To Volunteers Whom We’ve Asked To Be FriendlyVolunteers are often engaged as befrienders, mentors and coaches. What is the boundary between volunteer and friend? Be clear on what a volunteer should do when a beneficiary asks for help, even if the help shouldn’t be from the volunteer. Who should the volunteer call to discuss actions to take?
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Susan J. Ellis
Invigorate Your Program with Teen VolunteersGood practices when working with teenage volunteers. Even if the volunteer task is a simple one, hold an orientation for new teen volunteers.
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Fonda Kendrick
Sending Volunteers Overseas: Checklist Volunteers serving overseas need more preparation. A checklist for organisations sending volunteers overseas, covering pre-departure, overseas and return
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Volunteer Now
Help Business People To Be Good Volunteers Volunteers from the business world may need screening, orientation, training, and supervision like other newcomers. For example, what is the actual skill level a business volunteer brings to your work? This is a theme that starts during the interview process and continues in orientation and training.
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Susan J. Ellis