Editor's Choice Title Description Author
  Help Business People To Be Good Volunteers

Volunteers from the business world may need screening, orientation, training, and supervision like other newcomers. For example, what is the actual skill level a business volunteer brings to your work? This is a theme that starts during the interview process and continues in orientation and training.

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Susan J. Ellis
  Supervising Volunteers

Volunteers are sometimes supervised by persons who have had no training in how to work with volunteers. Success of volunteer programmes depends on supervisory staff working effectively with volunteers.

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Mary V. Merrill
  From Short Term Helper To Active Volunteer

When you recruit volunteers for an event, is your focus the task or the volunteer? The difference is huge. When volunteers have a positive experience, the commitment and productivity of volunteers may grow.

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Thomas W. McKee
  Why It’s Hard To Be A Volunteer (And Even Harder For You To Find Them)

Understand what aspects frustrate people most when they try to volunteer. This might help improve your ability to find volunteers.

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Kathryn Pauley
  Lisa Simpson For Nonprofits: What Science Can Teach You About Fundraising, Marketing And Making Social Change

Why do people give, and how do we get them to give more? There’s reason, emotion and other factors.

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Network For Good and Sea Change Strategies
  Economic Contribution of Philanthropy: A Critical Analysis

There are various measures of impact, such as number of jobs created, converting time or money donated into percentage of GDP and benefits to givers when they give. These measures help to decide on the “best use of resources”, but “softer” benefits of philanthropy and volunteering are harder to measure.

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Vicky Pryce
  12 Key Actions Of Volunteer Programme Champions – CEOs Who Lead The Way

Volunteers give incredible hours of time to organizations to expand the services provided. Organizational leadership need to keep up with these changes and welcome, support or empower stakeholders to be effective advocates and contributors of time and money.

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Betty Stallings
  Nonprofit Starvation Cycle

A vicious cycle is leaving nonprofits so hungry for decent infrastructure that they can barely function as organisations—let alone serve their beneficiaries. The cycle starts with funders’ unrealistic expectations about how much running a nonprofit costs. To break the cycle, funders must take the lead.

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Ann Goggins Gregory & Don Howard
  Competencies For Managers Of Volunteers

Effective volunteering goes hand in hand with skilled and competent managers of volunteers. Find out about these competencies that describe the essence of the work managers of volunteers do, regardless of whether they are paid or volunteer, and regardless of the industry/sector they work in.

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Volunteering New Zealand
  List Of Volunteering Management Software

How to choose volunteer management software: what features to look for and examples.

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Jayne Cravens
  A Matter Of Design: Job Design Theory And Application To The Voluntary Sector

Volunteers, like paid staff, want to know what is expected of them and are likely to contribute more if they can see how their role fits into the larger picture. Job design helps identify the tasks volunteers can do to contribute to the organisation’s mandate. Using job design principles results in clear job descriptions, a motivated workforce and successful completion of tasks.”

 

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Volunteer Canada
  Mixed Messages To Volunteers Whom We’ve Asked To Be Friendly

Volunteers are often engaged as befrienders, mentors and coaches. What is the boundary between volunteer and friend? Be clear on what a volunteer should do when a beneficiary asks for help, even if the help shouldn’t be from the volunteer. Who should the volunteer call to discuss actions to take?

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Susan J. Ellis
  Connecting With The Community Through Volunteers

Volunteers may be able to help charities understand the community. If this is a useful role for your charity, talk about it when orientating new volunteers. Let them know what you hope volunteers will discover, who they inform, and when.

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Susan J. Ellis
  Individual Giving Survey (2014) Supplement: Employee Volunteerism

(released in 2015) 

National Volunteer & Philanthropy Centre (NVPC)’s Individual Giving Survey 2014 found that only 1 in 5 employers organised volunteering activities. Top factors that would encourage participation in employer-organised volunteer activities include support from bosses and colleagues.

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NVPC
  Youth Civic Participation: Investigating Online And Offline Engagement Among Youths In Singapore

This report summarises some research on how Singapore youths use interpersonal and mediated communicative resources for civic and social purposes, such as whether they have visited websites about charity and environment.

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National Youth Council
  In Good Company, How We Can Take Corporate Partnerships Into New Dimensions

Current models of corporate volunteering have limited potential to grow. For example, companies usually don’t like just donating money and only so many charities can absorb huge amounts of corporate ‘binge’ volunteering. But there are other ways for charities and companies to work together.

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Joe Saxton
  Fighting Against Ignorance

Somehow, no matter how much how much is said about the importance of volunteers, they might not make it onto the agenda when planning takes place. This occurs because the volunteer resources manager is often not included in senior management meetings and cannot contribute ideas at the beginning of a new project.

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Susan J. Ellis
  Helping A Group Deal With Uncomfortable Subjects

Sometimes we need to talk about difficult or controversial subjects. Here are some tips on how to surface true feelings while providing safety, whether it be among volunteers, or staff who work with volunteers.

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Susan J. Ellis
  What You Didn’t Know About Volunteering

Some people are new to volunteering and have “big dreams to change the world”. Others may be seasoned volunteers who feel that no matter what they did, “it was never enough”. This story is about managing volunteer expectations, which vary among countries, between for-profits and non-profits, and even among charities.

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Tam Wai Jia
  One Size Does Not Fit All

One Size Does Not Fit All shares the findings of a Volunteer Engagement Survey, conducted in 2013 by the National Volunteer & Philanthropy Centre, about the volunteering habits and preferences of volunteers and non-volunteers in Singapore across various ages. Conceived as a volunteer engagement guide, this publication aims to assist organisations to better understand the motivations and challenges of their current and potential volunteers at different life stages.

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NVPC
  The Many Flavors Of Family Volunteering

Family volunteering may benefit families and volunteers that engage them.

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Susan J. Ellis
  Replace Current Volunteers Or Redirect New Ones

“What can volunteers do for us?” is only one half of the equation. The other half is:  “Where should we put our money?” Executives tend to think only in terms of employees as the doers of the organisation’s primary work and volunteers as low-skilled assistants with some of the tasks. But in small organizations, especially, may be more effective to reward a paid staff member for spending time coordinating skilled volunteers. And one way to spend money is to hire a staff member expressly to coordinate volunteers.

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Susan J. Ellis
  Pulling The Rug Out From Under Volunteer Involvement – Sudden Staff Changes

What are the consequences on volunteers and everyone else when the job of volunteer resources manager is eliminated or drastically changed?

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Susan J. Ellis
  Donors And Volunteers – More Alike Than Different

Donors may lose interest over time, but being asked to volunteer may revitalise their commitment, even if they do not accept the invitation. So why are there concrete walls between the development office and the volunteer services office?

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Susan J. Ellis
  A Quiz For Senior Managers

A conversation starter to open dialogue between you and your executive director or department heads about volunteer involvement in your organization.

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Susan J. Ellis
  Individual Giving Survey (2014)

National Volunteer & Philanthropy Centre (NVPC)’s Individual Giving Survey 2014 found that individuals in Singapore have demonstrated a strong commitment to give, with total donation amounts at a high of S$1.25 billion, a 14% rise from the amount of S$1.10 billion in 2012. While the national volunteerism rate dropped to 17.8% in 2014, the average volunteer hours grew to 93 hours compared to 72 hours in the 2012 survey.

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NVPC
  Volunteers And The Quest For Innovation

Where do volunteers fit into the quest for innovation and what does this mean to volunteer resources managers?

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Susan J. Ellis
  Providing A Sense of Control To Volunteers

Why give volunteers the authority to think, the authority to plan and evaluate their work.

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Steve McCurley and Rick Lynch
  Strength In Numbers: Engaging Volunteers As Partners In Program Development

Why and how to form an advisory committee of volunteers to give input into volunteer program planning, procedures and long-range goals

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Susan J. Ellis
  VIVA – The Volunteer Investment And Value Audit: A Self-Help Guide (2nd ed.)

Financial figures that show the impact of volunteering may be valuable in some cases. Bear in mind the economic approach focuses on monetary value and may be damaging if it reinforces the notion that volunteering is all about saving money.

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Katharine Gaskin
  Charlatans And Other Silliness: Knowing And Caring Enough To Measure The Actual Value Of Volunteering

A critique of the “wage replacement method” to calculate the value of volunteering

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Linda L. Graff
  A Note On Accessing Value

The value of “value of volunteer work” has been estimated using hours volunteered, but hours served may be different from what the work is actually worth.

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Linda L. Graff
  Measuring The Difference Volunteers Make: A Guide To Outcome Evaluation For Volunteer Program Managers

As your volunteer programs complete for scarce dollars, outcomes evaluation is a way to measure the results of volunteer and program efforts, and demonstrate their effectiveness – even if your organization is not using outcomes planning or evaluation in any of its programs.

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Minnesota Department of Human Services
  Organizational Assessment For Volunteer Programs

Sample assessment form for volunteer programmes, from organisational readiness to documents for volunteers.

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HandsOn Network
  Performance Review Guidelines

Purpose and principles of performance reviews, how to prepare for a review session and how to conduct a review

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Lions Befrienders Services Association (Singapore)
  Spring Cleaning: Take A Fresh Look At Your Volunteer Program

Volunteer programmes may have grown over time. Consider whether volunteer activities address critical needs of your organization or peripheral ones.

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Susan J. Ellis
  Greening For A Cause

Volunteers organise activities for beneficiaries, but do those activities benefit the beneficiaries? That’s where reviewing volunteer programmes come in.

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Mohd Azhar Aziz
  A Volunteer Communications Strategy: 13 Steps To Driving Recruitment, Engagement And Leadership

Volunteers are not all the same. They range from “shoppers” to “committed leaders”. Plan accordingly to move them from one level to the next.

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Nancy E. Schwartz
  Why Do We Love Volunteer Satisfaction Surveys?

When evaluating volunteer services, don’t just look at volunteer satisfaction. See whether the volunteer work has a meaningful effect on the organization’s work.

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Susan J. Ellis
  Evaluating Volunteers

Evaluating volunteers may seem unfair, but non-evaluation may be even more unfair. Why and how to evaluate volunteers.

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Shawn Kendrick
  End-Of-Year Reports Can Illuminate Volunteer Achievements

State how volunteerism has helped your organization’s mission in your annual report

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Susan J. Ellis
  A Consumer’s Guide To Software For Volunteer Management

Whether you plan to build volunteer management software, buy it off the shelf or improve your spreadsheet, there are some basics to consider

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TechSoup and Idealware
  Do You Need Volunteer Management Software?

What to consider when looking at volunteer management software

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Idealware
  Volunteer Reporting = Accountability

An organization must be informed of what is being done in its name – not only for quality control, but also to protect both clients and volunteers.

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Susan J. Ellis
  Keeping Volunteer Information Up-to-Date

Keep information about volunteers up to date by creating opportunities to view and update their information about themselves.

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Jayne Cravens
  The Volunteer Application Form

There is core of information which your record keeping system must provide: who is volunteering and for what

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Susan J. Ellis and Katherine Noyes Campbell
  Recognition of Volunteers

Explanation of intrinsic and extrinsic rewards, and suggestions on how to recognise volunteer efforts

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Lions Befrienders Services Association (Singapore)
  Constituent Engagement: 3 Tips For Bonding With Volunteers Through Tech

Volunteers want to know the hours they give are worthwhile. Keep them engaged through social media.

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Fonda Kendrick
  Steps For Sharing Your Volunteerism History

Recognise your volunteers and show  the value of volunteers to your boss through the history of volunteer accomplishments.

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Energize, Inc.
  The Opposite Of Thank You

While there are formal volunteer recognition and appreciation events, mixed signals may be sent through insincere thanks and processes.

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Susan J. Ellis
  Matching The Thank You To The Volunteer

Volunteers are not all the same. Thank volunteers according to their motivations. They’ll thank you for it!

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Minnesota Literacy Council
  Why Be Boring When You Can Celebrate in So Many Ways?

It is a red herring to complain that your organization has no money for recognition; there are many ways to recognize volunteers.

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Susan J. Ellis
  The Nine Basic Rules For Volunteer Recognition

Volunteer recognition is important; those who feel unrecognized may stop volunteering.

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HandsOn Network
  Recognizing Volunteers

“Everyday ways” to recognize volunteers; don’t setle for “once a year”

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Jeanne H. Bradner
  Beyond Plague & Pins: Volunteer Reward & Recognition From A New Perspective

Volunteers don’t need the plague, trophy, or fancy dinner to feel appreciated. Rather, encourage mastery, autonomy and reinforce purpose to motivate them

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Tobi Johnson and Associates
  Making Friends With Volunteers

Is there a line between volunteer and friend?

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Donna Amos
  Volunteer Grievance Procedures

Process: when volunteer has a grievance (flowchart)

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Asian Women's Welfare Association (A W W A)
  Flowchart On Volunteer Termination

What to do if there is “undesirable behavior” by volunteer (flowchart)

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Asian Women's Welfare Association (A W W A)
  Emergency Exits

When and How to Dismiss Volunteers

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NCVO
  Reprimanding Volunteers

How to deal with some unsatisfactory performance by a volunteer.

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Steve McCurley and Sue Vineyard
  Dealing With Difficult Situations

Difficult situations with volunteers may involve performance, interpersonal issues, or both. Suggestions on what to do.

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Casey Morrison
  Eight Myths About Difficult Volunteers

What not to do when some volunteers pose difficulties at work

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Sue Vineyard
  When Helping Hands Hurt Your Cause

Options in dealing with difficult volunteers

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Krista Balbach
  Strategies For Dealing With Unreliable Volunteers

Suggestions on dealing with volunteers who don’t show up

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Shawn Kendrick
  Stop Volunteers From Being Their Own Worst Enemies

Some people don’t give priority to their volunteer work because they’re unpaid. Others expect special treatment, because they’re unpaid. How to manage expectations?

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Susan J. Ellis
  The Just-A-Volunteer Syndrome

It is a self-fulfilling prophecy to expect, and thus tolerate, mediocre performance by volunteers

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Susan J. Ellis
  Revisiting The Seven Deadly Sins Of Directing Volunteers

How to avoid chasing away or burning out volunteers

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Susan J. Ellis
  Thinking About Support And Supervision

All volunteers need support and supervision, it’s a question of degree. How much is enough?

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NCVO
  Build Staff Buy-In

Your colleagues might have some assumptions about working with volunteers. Find out what they are to work with them

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VolunteerMatch
  Expectations For Behavior

Relationships between paid staff and volunteers: some issues and possible approaches.

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Sue Vineyard and Steve McCurley
  The Middle Management Barrier

While policy and budget starts with top management, middle management also has a role in effective volunteer management

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Susan J. Ellis
  Volunteer Code Of Conduct/Ethics

Code of conduct for volunteers, covering e.g. commitment to clients, clients’ rights and conflicts of interest

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Lions Befrienders Service Association (Singapore)
  General Volunteer Programme Policies

General policies, e.g. on clients, employees and family members as volunteers

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Lions Befrienders Service Association (Singapore)
  Sending Volunteers Overseas: Checklist

Volunteers serving overseas need more preparation. A checklist for organisations sending volunteers overseas, covering pre-departure, overseas and return

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Volunteer Now
  Invigorate Your Program With Teen Volunteers

Good practices when working with teenage volunteers. Even if the volunteer task is a simple one, hold an orientation for new teen volunteers.

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Fonda Kendrick
  Volunteer Induction Checklist

How could you get volunteers ready to start work? A sample checklist.

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Volunteer Now
  Successful Delegation

Give the person/team information that sets the task into context. People work more intelligently when they understand how their activities mesh with the activities of others

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Susan J. Ellis
  Training Design And Content

When designing training, consider “the need to know” before “nice to know”

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Betty Stallings
  Screening If With Medical History

Screening of volunteer with medical history, to seek medical opinion on suitability for volunteer work

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Lions Befrienders Service Association (Singapore)
  Recruitment Process

Recruitment process, including phone interviews, orientation, and probation

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Lions Befrienders Service Association (Singapore)
  When A Volunteer Tells You “No”

When someone you dearly want to volunteer says “no” to your request, there is more than one possible meaning, with implications on what you can do next

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Shari Ilsen
  It’s Never Over: Ongoing Screening Of Volunteers And Paid Staff

The more demanding the position and the greater the vulnerability of the client, the more intensive screening needs to be.

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Linda L. Graff
  Motivational Analysis Key

People are motivated to volunteer. What are their motivations – a tool to uncover motivations, which will help in matching them to volunteer work.

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HandsOn Network
  Interviewer Traps

Managers of volunteer resources may fall into some traps such as “halo effect” when screening potential volunteers. Be aware of the traps to avoid them.

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Kathleen McCleskey and Cheryle N. Yallen
  Interviewing Volunteers

Whether you “interview” volunteers or “chat” with them, meeting them helps to decide whether or not to select them. Learn who should interview and the preparation needed.

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Voluntary Action-Leeds
  Volunteer Screening

Increase your chance of finding the best volunteers and rejecting the worst

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Charles Tremper and Gwynne Kostin
  Volunteer’s Job Description

Volunteer job description for tutoring programme (sample template)

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Asian Women's Welfare Association
  Researching Your Project

Researching a student volunteer project before execution

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NCVO
  Whom Don’t We Ask To Volunteer?

Do you see talent everywhere and invite potentially great volunteers into your organization? Consider where you recruit and what your expectations are of what applicants will look like.

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Susan J. Ellis
  Volunteer Recruitment Brochures: How To Tap Into The Marketing Power Of Testimonials

Volunteers can recruit volunteers. In recruitment brochures, go beyond content written from the organization’s point of view; use volunteers’ testimonials

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Katherine Khalife
  Design Volunteer Recruitment Web Pages That Convert Browsers To Joiners

The goal for each online visitor is that they take some kind of action. There are four positive actions visitors can take, each building on the next

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Tobi Johnson and Associates
  Spread The Word Electronically

Recruiting volunteers electronically

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Fonda Kendrick
  Barriers To Volunteering: Hidden Messages In Your Recruitment

Ability to recruit volunteers is affected by hidden recruitment messages

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Susan J. Ellis
  The Seven Deadly Sins Of Recruiting Volunteers

7 things to avoid in volunteer recruitment

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Thomas W. McKee
  I’ll Help With That, But Don’t Ask Me To Lead It!

How to recruit volunteers for leadership positions

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Susan J. Ellis
  Organizational Culture And Volunteer Programs

We expect volunteers to “fit in,” yet we often leave them on their own to discover just exactly what they are to fit into and how they are expected to do this. The job of socialization should begin in the planning and recruitment stage

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Nora Silver
  Getting To Yes: Strategies For Volunteer Recruitment

Be clear on what you want people to do before you recruit them. Writing volunteer job descriptions forces you to be specific, rather than the vague approach of “Do you want to volunteer?”

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Susan J. Ellis
  What’s In A Name?

Job titles and descriptions for volunteer positions: how they make a big difference

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Volunteer Vancouver
  Tip Your Volunteer Recruitment into Success

Simple changes that may lead to major recruitment results

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Susan J. Ellis
  Building The Successful Volunteer Teams In The Midst Of Transition: How To Manage A Transition Without Losing Your Volunteers

How to manage organisational change: change management with volunteers

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Thomas W. McKee
  Implementing A Respite Care Program: A Practical “How to” Lesson On Launching A Pilot Program

So you have a big idea on how to engage volunteers. Will it work? Consider a pilot programme

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Kathryn Berry Carter
  Let’s Help People Help Each Other

Micro-helping: how to get small tasks done on a recurring (e.g. weekly or monthly) basis

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Susan J. Ellis
  Re-Designing Volunteer Jobs That Are ‘Too Big’

How to re-design (or design) a volunteer job

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Tobi Johnson and Associates
  A Volunteer Needs A Good Reason For Doing the Task

If work is not meaningful, do not ask volunteers to do it. Volunteers are more likely to complete tasks and on time when they know that others are counting on them.

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Helen Little
  Creating Volunteer Roles – Overview

Plan where and how volunteers can be involved even before recruitment begins

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NCVO
  Who Helps Those Who Help Others?

What do “volunteer coordinators” do? More than coordination!

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Masayoe Nabilah
  Volunteers As Leaders

A volunteer leader is a volunteer who “takes charge of a project by coordinating it and taking accountability for its successful completion”. A guide to help your organization establish the processes needed for a solid volunteer leadership program

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HandsOn Network
  Should Volunteer Program Managers Be Volunteers, Too?

Why volunteer resources managers to do some sort of volunteering themselves – in essence, practicing what we preach

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Susan J. Ellis
  Volunteers, Part II: Why Do They Leave?

Overview of issues which volunteer managers work with: why volunteers stay and why they leave

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Christine Litch
  Volunteers, Part I: What Makes Them Stay?

Overview of issues which volunteer managers work with: why volunteers stay and why they leave

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Christine Litch
  The New Volunteer Manager: The First 90 Days

For many, “volunteer coordinator” is a tacked on to other job responsibilities, with little training given. Here’s how to get started in  your new job

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Tobi Johnson, CVA
  What To Look For When Hiring A Volunteer Coordinator

As part of volunteer coordinator’s job is to track volunteer hours and other statistics, many interviewers may focus on a candidate’s attention to detail. But superior volunteer coordination takes more than that.

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Shawn Kendrick
  What Volunteer Resources Managers Can Teach Human Resources Managers

Why volunteer management is not the same as human resource management of paid staff

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Susan J. Ellis
  The Role Of Intermediary

Role of volunteer coordinator in relation to programme staff, middle and top management

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Susan J. Ellis
  It Starts With You… The Volunteer Administrator

Volunteer coordinator, volunteer manager, volunteer administrator. Whatever the job title, those who manage volunteers do important work

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Jeanne H. Bradner
  Bridging The Expectations Gaps In Corporate Giving (2014)

This qualitative study by Spire Research and Consulting, done pro-bono for NVPC, found there were expectation gaps between companies and non-profit organisations. Most of the gaps were caused by organisations failing to identify partners who share similar expectations in corporate giving.

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NVPC
  Volunteer Coordinator Pilot (2013)

Volunteer Coordinator (VC) Pilot is a one-off, 2-year programme to improve volunteer management in 10 organisations. The study showed, among other things, that with a VC, there is better coordination and improved deployment of volunteers across departments.

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NVPC
  Individual Giving And Subjective Well-Being (2013)

A national study about giving (volunteering and donating) and subjective well-being in Singapore found that 66% of givers had high levels of subjective well-being compared to 45% of non-givers. This is also the first time the relationship between givers’ intention to give in future and their experience with non-profit organisations (NPOs) was examined; these findings have implications on volunteer and donor management. This study is part of NVPC’s Individual Giving Survey 2012.

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NVPC
  Informal Volunteerism Infographics (2013)

Volunteering is often thought of as serving in organisations, such as charities. However, there are also volunteers who serve on their own, helping their neighbours or even strangers. Half the volunteers in Singapore serve without going through organisations.

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NVPC
  Non-Profit Organisation (NPO) Start-up Kit (2013)

Are you thinking of starting a NPO? What are the governance, legal and resource issues to consider? Refer to our guide for a quick brief.

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NVPC
  Individual Giving Survey (2012)

National Volunteer & Philanthropy Centre (NVPC)’s Individual Giving Survey 2012 found that the national volunteerism rate has risen to 32.3%, compared to 23.3% in the 2010 survey. This is the first time that the volunteerism rate has exceeded 30%. Total amounts donated by individuals remain above $1 billion: $1.10 billion in the 2012 survey compared to $1.07 billion in the 2010 survey.

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NVPC
  Individual Giving Survey (2012) Supplement

(Released in 2014) National Volunteer & Philanthropy Centre (NVPC)’s Individual Giving Survey 2010 has found that the national volunteerism rate has risen to 23.3%, compared to 16.9% in the 2008 survey. This is the first time that the volunteerism rate has exceeded 20%. Total amounts donated by individuals have also risen to an all-time high of $1.07 billion in the 2010 survey compared to $0.96 billion in the 2008 survey.

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NVPC
  Charity Trends (2012)

How many charities are there in Singapore? Is the number rising, or falling? What is the trend in tax-deductible donations and what are the possible reasons for changes? To answer these questions, this short study looks at trends in the charity sector by using data from the Commissioner of Charities annual reports (2007-2011). Plausible explanations for changes are given, using information in the annual reports and external sources such as changes in the economy.

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NVPC
  Individual Giving Survey (2010)

National Volunteer & Philanthropy Centre (NVPC)’s Individual Giving Survey 2010 has found that the national volunteerism rate has risen to 23.3%, compared to 16.9% in the 2008 survey. This is the first time that the volunteerism rate has exceeded 20%. Total amounts donated by individuals have also risen to an all-time high of $1.07 billion in the 2010 survey compared to $0.96 billion in the 2008 survey.

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NVPC
  Individual Giving Survey (2010) Supplement

(Released in 2011)

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NVPC
  Giving 2.0 (2010)

In our hectic lives, some questions merit deeper reflection. “How can we make this world a better place?” is one. And “How can we transform Singapore into a giving nation?” is another.
We are talking about a nation where the giving of time, talent and treasure becomes a way of life. A society where compassion and camaraderie are celebrated. A community to whom volunteerism is, first and foremost, a second nature.
How are we doing as a giving nation? Click to read a range of thought pieces that shed light on the bigger picture.

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NVPC
  State Of Philanthropy (2010)

How did some Institutions of a Public Character (IPCs) cope during Singapore’s deepest recession? What effect did the economic crisis have on fundraising and volunteering?

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NVPC
  “Donation Friendly” Websites (2009)

There is potential for fundraising online as most households in Singapore have access to the internet. Fundraisers who apply donation-friendly practices on their websites will be better placed to raise funds online.

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NVPC
  Health (2009)

Health care goes beyond hospitals and doctors, important as they are. It also involves people staying healthy for as long as possible, how to ensure proper care when people fall sick and how to die well.
Click for an overview of the health sector and the non-profit organisations that operate in the sector.

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NVPC
  Children And Youths (2009)

Children and youth are generally part of a system including their family, peer group, school and neighbourhood. What happens within the system would impact children. Some children and youth face growing pains. For example, they may need help coping with home and school, arising perhaps from issues with parenting styles, inadequate care from parents (which may arise from marital difficulties or single parenthood, and financial difficulties) or bullying in school. Others may, due to family circumstances or because of learning difficulties, find it hard to cope with school.

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NVPC
  Families And Family Service Centres (2009)

Families in Singapore may face one or more issues, sometimes at the same time. For example, a child or youth in a family may have issues with parenting styles or even inadequate care from parents. An adult may have to deal with work and family responsibilities including parenting and caring for elderly parents and in-laws, and marital difficulties or single parenthood, and financial difficulties. Family issues may be compounded when families are re-constituted, become transnational (eg spouse works overseas), “sandwiched”, or have family members who are born or become ill or disabled.

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NVPC
  Individual Giving Survey (2008)

Volunteerism in Singapore went above 16% for the first time, from 15.5% in 2006 to 16.9% in 2008. While the volunteer rate has risen, the total number of volunteer hours fell to 45 million hours in 2008 compared to 49 million hours in 2006.

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NVPC
  Donor Management System: A Guide For Non-profit Organisations (2008)

Non-profit Organisations (NPOs) in Singapore face many challenges, including increased scrutiny from donors. It would help NPOs to develop a sustainable and preferably diversified fundraising programme rather than depend solely on traditional funders or the founders’ generosity. The Donor Management System (DMS) framework aims to help NPOs by giving:

  • A starting point for meaningful discussions with Board, management and staff for developing a donor-centric fundraising approach
  • Direction on fundraising and donor management, thus simplifying the decision-making process
  • A “checklist” that helps fundraisers and donor managers address key aspects of donor management
  • Practical approaches and processes for use in real-world donor management projects.
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NVPC
  Engaging Ad Hoc Volunteers: A Guide For Non-profit Organisation (2008)

Engaging Ad Hoc Volunteers: A Guide for Non-profit Organisations (NPOs) shows how leading NPOs have benefited from the meaningful engagement of ad hoc volunteers. More people today prefer to volunteer on an ad hoc basis, rather than take on long-term commitments. With ad hoc volunteers, NPOs may be able to engage people with general and specialist skills that may otherwise not be available. Working alongside regular volunteers and staff, ad hoc volunteers can help to get more work done, more quickly and effectively.

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NVPC
  Barriers To Effective Volunteer Management (2007)

NVPC’s individual giving surveys over the years show that the proportion of former volunteers has been higher than the proportion of current volunteers. NVPC’s study of IPCs has found that lack of volunteer commitment is a top issue. The recently-launched Code of Governance also sets out the principle that charities should have human resource policies for volunteers. To help address these volunteer management issues, NVPC is releasing its first-ever study on barriers to effective volunteer management.

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NVPC
  Engaging Senior Volunteers: A Guide For Non-profit Organisations (2007)

Leading organisations have benefited from the skills and commitment of senior volunteers in a wide range of jobs. This publication comes with tips distilled from NVPC’s discussion with NPOs and senior volunteers. New content: new case study from RSVP and a page on volunteer exit to help improve volunteer management.

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NVPC
  Risk Management Primer (2007)

Volunteers give you their time and talents, creating much value in the process. However, there may also be certain risks, such as accidents. While risks exist in life – and in volunteer management – risks can be managed. In this short primer, get started in learning how to manage risks systematically for your volunteer programmes.

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NVPC
  Regular Donations Tools (2006)

NVPC’s Individual Giving Survey 2006 found that donors who give more frequently, give more on average. What are the tools that charities may use to facilitate regular donations?

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NVPC
  Individual Giving Survey (2006)

NVPC has released major findings of the 2006 Individual Giving Survey in Singapore, a biennial survey that measures individual giving in terms of volunteerism and philanthropy. For the first time in this series of surveys, public confidence in charities was measured. An earlier version of this file was presented to non-profit organisations on 5 Sep 06.

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NVPC
  Study On Institutions of A Public Character (2006)

The National Volunteer & Philanthropy Centre (NVPC) has released the results of its first-ever study on lnstitutions of a Public Character (IPCs). NVPC studied the characteristics of IPCs as well as issues faced in fundraising and volunteer management.

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NVPC
  The State Of Giving (2005)

The National Volunteer & Philanthropy Centre (NVPC) conducted a major research to shed light on the landscape of giving in Singapore, over 18 months, between 2004 and 2005. The culmination of the research, The State of Giving, consolidates valuable insights on the giving behaviour and motivations of three segments, individuals, corporations and grantmakers, in the giving of time (volunteerism) and money (philanthropy).

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NVPC
  Best Practices In Volunteer Management (2005)

This publication documents the best practices of non-profit organisations (NPOs) which have successfully managed their volunteers. It provides an insight into developing an effective volunteer program and successful strategies in developing a volunteer organisation. Learn from successful NPOs on how they have gone about managing their volunteer resources effectively, and had grown as a result of it.

This publication has been edited and reissued in 2012 titled “Volunteer Management Manual and Checklist”.
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NVPC
  Value Of Volunteerism (2004)

NVPC estimated that nationally, in 2004, total annual volunteering hours was 35 million hours. The estimated financial value of total volunteer time was S$746 million. NVPC’s 2003 study of 24 organisations that engaged volunteers found that for 75% of the organisations surveyed, every $1 invested in volunteers yielded a return that covered the $1 to over four times the investment. There were also non-economic benefits. For example, over 80% of volunteers experienced a sense of achievement from volunteerism. More details of study are available in NVPC’s publication – The State of Giving

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NVPC
  Individual Giving Survey (2004)

Singapore’s volunteerism rate stayed steady against a background of SARS and hard economic knocks. The findings of the biennial National Volunteerism Survey were released at the National Volunteer & Philanthropy Conference on 27 and 28 July, 2004. The study included 12 months of preparation prior to the start of field work between April and June 2004, straddling the start of Singapore’s face-off with SARS and the nation’s subsequent recovery.

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NVPC
  I’m A Volunteer Too! (2004)

Find out how celebrities like Kit Chan and Eunice Olsen found true riches as volunteers in I’m a Volunteer Too! This 236-page book, which details the experiences of local volunteers, is a must-read for volunteers, would-be volunteers and anyone who is seeking inspiration in their everyday lives.

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NVPC
  Survey On Volunteerism (2002)

Singapore’s volunteer participation rate, in terms of current volunteers who had volunteered over the past 12 months, has increased 60% from 9.3% in 2000 to 14.9%.

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NVPC
  The Essential Guide To A Volunteer Management System (2001)

Volunteer management is a very wide topic. There are different levels of involvement in volunteer management, from programme directing to volunteer managing and coordinating. Each level involves different functions and they are all crucial to the success of volunteer programmes.

The Essential Guide to a Volunteer Management System is written from the perspective of helping an organisation start its volunteer management system (VMS); those who already have such a system in place will also find use for it.
Volunteer managers and coordinators, and all those who work directly with volunteers and coordinate the day-to-day activities of the volunteers will find this guide a useful tool in their work.

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NVPC
  Benchmark Survey On Volunteerism (2000)

The volunteer participation rate in Singapore is 9.3%, compared with 56% in USA, 48% in UK and 25% in Japan. Volunteer manhours are comparable with those in USA and UK, with weekly average standing at 3.8 for Singapore and 3.5 for USA and 3.2 for UK.

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NVPC
  Volunteer Handbooks: A Simple Guide

A volunteer handbook needn’t be boring to produce or to read. You could assign “volunteer guides” to write each section. If you’re short of time, pick the most important areas to start with.

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Tobi Johnson and Associates
  Benefits Of Policies For Volunteer Programs

Some reasons for having a policy on working with volunteers

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Linda L. Graff
  Reconceptualizing The Value Of Volunteer Work

The wage replacement approach to value volunteering captures only part of the value

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Linda L. Graff
  Should We Ask Volunteers To Give Money On Top of Time?

Despite research showing that people who volunteer are more likely to also give cash than uninvolved people, the reluctance to ask for money from volunteers keeps the development office and the volunteer resources office operating in distinctly separate spheres

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Susan J. Ellis
  It’s Volunteers And Money

How to ask for funds for your volunteer programme

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Susan J. Ellis
  It’s Time To Discuss The Complex Relationship Of Volunteering And Money

Some volunteers pay for things to carry out volunteer programmes but are not reimbursed. Does your organisation know and thank them like donors who give only cash?

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Susan J. Ellis
  The Correlation Between Time Donors And Money Donors

People who volunteer tend to give more money to charity than people who do not. Leaders of volunteers must position the contribution of “time donors” as a critical component of an organization’s mix of resources

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Susan J. Ellis
  Education Through Celebration On International Volunteer Managers Day

Many people are involved in volunteer management – without realising it. This work is so important, there’s even an International Volunteer Managers Day

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Susan J. Ellis
  Advocacy For Volunteer Involvement: The Role of Funders

If foundations, major donors, and government agencies insisted on appropriate integration of volunteers in service planning and delivery, we’d see immediate attention to volunteer management issues

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Susan J. Ellis
  Where Should Volunteer Resources Be “Placed”?

Identifying pros and cons for placement options of volunteer resources.

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Susan J. Ellis
  Is The Challenge Recruiting Citizens To Volunteer Or Making Sure Agencies Are Ready For Volunteers?

Volunteers are not salaried, but resources are needed for volunteers

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Susan J. Ellis
  Matching The Supply And Demand Of Volunteers

Organizations that seek volunteers struggle to find enough of the right volunteers and must recognize volunteer market realities, and develop strategies

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Laurence Lien
  The Difference between Needing and Wanting Volunteers

Some quick questions to ask, to see how open your organization is to meaningful volunteer engagement. Volunteers can be integral to your organisation’s mission and service delivery

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Susan J. Ellis
  The Moral Obligation Of Volunteer Recruitment Promises

Recruiting volunteers creates an implied promise that volunteers will be working towards a meaningful mission and will be valued partners in that work.

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Susan J. Ellis
  Creating A Statement Of Philosophy On Volunteer Engagement

If we had all the money we need to support the organization’s mission, would we still involve volunteers?” This is where a philosophy statement comes in.

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Betty B. Stallings with Susan J. Ellis
  Strategic Volunteer Engagement: A Guide For Nonprofit And Public Sector Leaders

Leaders should move beyond the stereotypes sometimes associated with volunteers, those images of “low-level robots available for any mindless task”. Identifying who volunteers is only one step of a larger process – a process that does not begin with recruiting volunteers. The process begins with an internal assessment of your organisation. Includes template to develop a vision for volunteer engagement.

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Sarah Jane Rehnborg et al
  Volunteers As The “Third Branch” Of An Organization

Volunteers should be treated as importantly as the other two branches: paid staff and clients/people being served.

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Susan J. Ellis
  Strategic Volunteer Management: Expanding Your Organization’s Brain

How to integrate volunteers into organisational strategy

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Susan J. Ellis
  What Would the Perfect Volunteer-Involving Organization Look Like?

Among other things, in such an organization, the board of directors would ask as many questions about volunteer involvement as about fundraising

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Susan J. Ellis
  Top 10 Reasons Why Your Organization Does NOT Need Training in Volunteer Management

Top Reason include: “Your volunteers believe so passionately about your mission that you have had to hire another accountant just to process the money they have donated as well as time.” A tongue-in-cheek approach to the importance of volunteer management

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Susan J. Ellis
  Part-time Volunteer Management Means Equally Limited Volunteer Involvement

Why staff are needed to manage volunteers and why volunteer management is full-time work rather than part-time

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Susan J. Ellis
  What Leaders Of Volunteers Can DO To Gain Executive Attention

If you lead volunteers, eg as a volunteer coordinator, there is action you can take to leadership support for your work.

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Susan J. Ellis
  I’ll Never Understand Why Executives Still Don’t Understand

Volunteering should be discussed at the highest levels, including the board

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Susan J. Ellis
  Planning and resources

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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