NVPC‘s Knowledge Hub aims to catalyse and sustain a community of practitioners that create and share knowledge on best practices in volunteerism, online and offline. We started with volunteer management because it is under-resourced compared to attention (and budget) devoted to fundraising. (In future, we’ll have more content on corporate giving and grantmaking.)

Knowledge Hub aims to offer you these benefits:

  • Quality content curated from Singapore and around the world for Singapore context.
  • Timely access online, around the clock, from wherever you are, from computer and mobile phone. Get answers to questions “just in time”, when you need it, instead of just waiting for a seminar or using a generic search engine.
  • Scalability,  where learning is many-to-many. Someone asks a question, someone answers, and others learn with you. As more people learn and share experiences, collective learning grows.

Communities of practice offer a direct link between learning and performance:

  • Problem solving: “Can we work on this and brainstorm? I’m stuck.”
  • Seeking experience: “Has anyone dealt with a donor in this situation?”
  • Reusing assets: “I have a template. Feel free to use or modify it.”

Contributions, feedback and reports of broken links are welcome. Please email

How to use this portal

This portal has several parts. For example, content on volunteer management is listed in “volunteer management”, and research and publications by NVPC is listed in “NVPC research“.

  • Looking for something specific? Search online: type what you’re looking for in the big search bar on the home page.
  • New to volunteer management? Start with 12 elements overview for a quick summary. Then browse the volunteer management manual.
  • Experienced in volunteer management? Look at the 12 Elements page and click content in the element that you wish to learn more about.
  • If in doubt, start with the search bar.

Use of this portal is subject to copyright and terms of use.

Copyright and terms of use

All content on this website is copyrighted by their respective owners. The National Volunteer & Philanthropy Centre (NVPC) has sought permission from copyright owners to reproduce content free of charge on the Knowledge Hub, and is grateful to copyright owners for permission to do so. We are grateful in particular to Susan J Ellis, President of Energize Inc, an international training, consulting and publishing firm that specialises in volunteerism. The 12 Elements of Volunteer Management are extracted from her work “Volunteer Management Audit”.

Credit is given in each article accordingly. Where permission is not given, we have linked to the content. If we have inadvertently missed anyone out, or erred in crediting authors, please write to citing the content in question.

The content on this website is compiled from various sources, including from outside Singapore. The content, while believed to be helpful at the time it was sourced, may not suit the particular situation of your organisation. The views expressed and advice given do not necessarily reflect the views of NVPC. NVPC and its employees do not give any guarantee, representation or warranty as to the reliability, accuracy or completeness of the information, nor accept any responsibility or liability arising in any way (including by reason of negligence) for errors in, or omissions from, the information here.

Use, and continued of this website, is subject to the above terms of use.